Customer Service

Delivery times vary by country and will be displayed at checkout. Within the Netherlands, the standard delivery time is 1-2 business days.

To track your order online, you'll receive a personal track & trace code by email. Click the link in the email to follow your order's progress.
Did you receive a track & trace code, but the link isn't working? This might be because the track & trace code only works after DHL has actually scanned the package. We recommend trying again later or the next day.
If your track & trace link doesn't display any information, the package has unfortunately been incorrectly sorted by DHL. It may then take several business days for the package to be sorted correctly.

Yes, in the Netherlands and Belgium, you can select a DHL service point near you when ordering. As soon as your order is ready, DHL will notify you that your package is ready for pickup.

You can pay for your order from the Robey Sportswear webshop securely and easily via Mollie. You can pay with iDEAL | Wero, PayPal, Mastercard, Visa, and Apple Pay, among others. You can also pay later with Klarna.

Shipping costs vary by country. Check the shipping costs per country on the shipping costs page.

Your order confirmation may have ended up in your spam folder. Please check this and if you still can't find it, please contact our customer service.

If you're not satisfied with your purchase, you can return it within 30 days without giving a reason. We'll refund the purchase price of the returned items within 7 days of receiving your return. Learn more about returns .

Every Robey Sportswear item meets the highest quality standards. Should the item unexpectedly develop defects during normal use, we will repair them free of charge. At our discretion, this may involve replacement or repair. The warranty covers manufacturing and/or material defects. Normal wear and tear is not covered by the warranty.

Warranty outside the Netherlands
Products eligible for warranty but used abroad can be returned after consultation. However, both the shipping costs to the Robey Sportswear webshop and the return shipping to the customer are the responsibility of the owner of the item.

Please read the full warranty conditions in our terms and conditions.

Do you wish to receive a copy of your invoice? Send a message to our customer service with your order number. Our customer service will send you the invoice as soon as possible.

If you have any questions about your order or a product, please contact our customer service .